If your chatbot encounters questions or inquiries that it is unable to answer, those phrases will be logged here.
Click the Knowledge Base option on the Navigation menu then click Unanswerable Entries.
A) You can click on a message to view details about the chat containing the unanswerable entry. Click on each tab to view more information pertaining to the entry.
B) Click the trash can icon to delete a specific entry.
C) Click a page number to quickly navigate to a different page. Click Next to move to the next page or Prev to move back to the previous page displayed. You can also click the arrows to move back one page or forward one page.
D) Open the drop-down list to change the number of entries that display on a page. Your choices are 10, 20, 50, or 100.